FAQs

Frequently Asked Questions

Welcome to our FAQs. This list has been carefully compiled to consolidate the most common questions that our users regularly ask. It is designed to offer you clear and precise answers to the most frequently asked questions.

Example: account, card, loan, insurance, security…
R

You can choose from different repayment options, including fixed or variable monthly repayments.

Need help? Contact us.
R

Log in to your online banking account, and your account balance will be displayed on the home page.

Need help? Contact us.
R

Log in to your account, go to the "Beneficiary" section and follow the instructions to add a new beneficiary.

Need help? Contact us.
R

If you lose your credit card, report it immediately by contacting us at: contact@fidlix.com.

Need help? Contact us.
R

You can access your transactions online by logging into your account and going to the “Transactions” section.

Need help? Contact us.
Support & security

Assistance with access, operations, cards, loans and security.

Contact us
Never share your login details. Check the URL before signing in.