FAQs

Frequently Asked Questions

Welcome to our FAQs. This list has been carefully compiled to consolidate the most common questions that our users regularly ask. It is designed to offer you clear and precise answers to the most frequently asked questions.

Example: account, card, loan, insurance, security…
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Interbank transfer fees may vary depending on the banking institutions involved.

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Log in to your account, go to the "my account" page and follow the instructions to change your password.

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If you notice a suspicious transaction on your account, please contact us immediately through our customer service or your account manager.

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You can submit a loan application online by completing the application form on our site and providing the required information.

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We offer different types of loans, including personal loans, mortgages, car loans, etc.

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Support & security

Assistance with access, operations, cards, loans and security.

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