FAQs

Frequently Asked Questions

Welcome to our FAQs. This list has been carefully compiled to consolidate the most common questions that our users regularly ask. It is designed to offer you clear and precise answers to the most frequently asked questions.

Example: account, card, loan, insurance, security…
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Yes, we take the security of your information very seriously. We use advanced security measures to protect your account against cyberattacks.

Need help? Contact us.
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You can contact us by phone, email or live chat on our website for assistance.

Need help? Contact us.
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The processing time for an international transfer can vary depending on the countries involved, but it can usually take a few working days.

Need help? Contact us.
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Our loyalty program offers benefits such as cash back, preferential interest rates and reduced fees for our regular customers.

Need help? Contact us.
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The approval time for an online loan application can vary depending on various factors, such as the complexity of the application and the documentation required. In general, it may take a few working days.

Need help? Contact us.
Support & security

Assistance with access, operations, cards, loans and security.

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