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Welcome to our FAQs. This list has been carefully compiled to consolidate the most common questions that our users regularly ask. It is designed to offer you clear and precise answers to the most frequently asked questions.
The minimum amount that can be loaded onto the credit card is $100 or an equivalent amount in another currency. The maximum amount depends on the status of the customer (individual or professional) holder of the bank card. You can find out more about this by contacting our consultants via the form on our website or by calling us directly.
In case of loss of your credit card, contact our customer service immediately so that we can suspend all operations that could cause you to lose your money. You will be able within 24 to 72 hours to go to one of our branches for the withdrawal of a new bank card. A customer advisor can send it to your address by post (for those who cannot travel). When you receive the new bank card, please remember to activate it before using it.
It depends on the type of bank card you choose. For example, if you choose a basic credit card, you are limited to a monthly deposit of $5,000.
The banking services offered through our mobile application are very similar to Internet banking through a web browser. We have made every effort to prevent our customers from losing their money. Some important security measures in place include Verisign SSL, Https, etc.
Our banking system only supports the latest versions of internet browsers currently available on the market. Some of the most popular are Chrome, Opera, Firefox and Safari. If you use Internet Explorer, make sure your browser version is 9.0 or higher.
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