FAQs

Frequently Asked Questions

Welcome to our FAQs. This list has been carefully compiled to consolidate the most common questions that our users regularly ask. It is designed to offer you clear and precise answers to the most frequently asked questions.

Example: account, card, loan, insurance, security…
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Yes, you can. Our bank does not limit payments to a given country. You can safely send up to $100,000 a day to your loved ones regardless of their country of residence.

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Identity verification is an essential security measure that we put in place to ensure the protection of our customers and to prevent any fraudulent activity. Here are some key points that explain why this procedure is necessary:

  • Protection of personal data: By verifying your identity, we ensure that your personal information is correct and secure. This allows us to prevent unauthorized access to your account and to ensure the confidentiality of your sensitive data.
  • Fraud prevention: Identity verification helps us detect and prevent attempted fraud, such as identity theft or misuse of accounts. By confirming your identity, we increase the security of our services and minimize risk to you and our business.
  • Compliance with legal regulations: In many countries, companies are required to comply with strict regulations regarding the fight against money laundering, the financing of terrorism and other illegal activities. Identity verification enables us to comply with these legal obligations and contribute to a safe and regulated business environment.
  • Improved customer experience: Once your identity is verified, you will be able to benefit from all the advantages offered to our verified customers. This will allow you to access additional features, obtain personalized service and take full advantage of our offers. Identity verification is therefore also beneficial for you as a customer.

We understand that identity verification may seem burdensome, but it is essential to protect your interests as well as those of our entire community. We thank you for your understanding and cooperation in this process.

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You can open an account online by completing the registration form on our website and providing the required documents.

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You will need a valid ID, proof of residency and possibly other specific documents depending on the type of account you wish to open.

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Log in to your account, go to the “Start a transfer” section and follow the instructions to make a transfer to another account.

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Support & security

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